When we think of heartwarming tales, they tend to be of the sort like "Miracle on 34th Street," where little Susan Walker gets the house she wanted for Christmas after all, or "It's a Wonderful Life," where George Bailey's neighbors and customers put self-interest aside to save his bank. Those are yummy treats of magical doings and brotherly compassion that the season inspires. But in real life happy endings don't often come so easily or tidily.

I'm about to share one of the most cockle-warming stories of the year, even though its happy conclusion was a long, tough slog and about a decade in the making...

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